SHIPPING POLICY
Atterapiamuscular.com, we are committed to providing you with a reliable and efficient shipping service so that you can receive your products in a timely and safe manner. Below you will find important information about our shipping and delivery policies:
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Processing Times: All orders are processed within 1-5 business days after being placed. This includes the time needed to verify order details, package products, and prepare them for shipment.
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National and International Shipping: We ship both nationally and internationally. We work with renowned courier services to ensure that your products arrive at the indicated address safely and efficiently.
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Delivery Times: Delivery times may vary depending on location and shipping destination. Generally, for domestic shipments, the estimated delivery time is 10 to 20 business days. For international shipments, delivery time may be longer and is subject to the customs and import policies of the destination country. Please note that in more remote areas of the country or other destinations outside of Colombia, the regular shipping time may be extended by up to 15 business days.
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Shipping Costs: Most of our products have the free shipping. Shipping costs are calculated based on the weight, size and destination of the package. During the checkout process, you will be provided with detailed information about the shipping costs for your order.
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Shipping Tracking: Once your order has been shipped, you will receive a tracking number that will allow you to track the progress of the delivery. You can access this information through our website or by contacting our customer service team.
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Delivery Address: It is the customer's responsibility to provide an accurate and complete delivery address when placing the order. Be sure to verify that the data entered is correct to avoid delays or delivery problems.
If you have any questions or concerns related to the shipping and delivery of your products, please do not hesitate to contact our customer service team through our Contact page. We will be happy to provide you with all the necessary information and assistance.
RETURNS & EXCHANGES
Atterapiamuscular.com, we understand that changes or cancellations may arise in orders. If you have placed an order and need to modify or cancel it, we invite you to contact us through our Contact page within a maximum period of 12 hours from placing the order.
Satisfaction and Refund Guarantee Your satisfaction is our top priority and we want you to shop with confidence atterapiamuscular.com. Therefore, we are proud to offer you an absolute satisfaction guarantee, ensuring that you will receive your item on time and according to the description provided.
Atterapiamuscular.com, all our clients benefit from the following guarantees:
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Full refund if you do not receive your order.
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Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 2-5 business days of processing).
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Full or partial refund if the item does not match the description provided.
However, a full refund will not be available in the following circumstances:
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If your order does not arrive due to factors under your control, such as providing an incorrect shipping address.
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If your order does not arrive due to exceptional circumstances beyond our control, such as customs clearance or delays caused by natural disasters.
Plus, all of our products are backed by a 60-day money back guarantee. If you wish to make a return, simply contact us through our contact page.Contact and we will refund the price of your purchase.
Simple return process atterapiamuscular.com, we stand behind all the products we sell. If you are not satisfied with your purchase, you can return it for replacement or request a refund. We don't ask unnecessary questions. We only ask that you return the product at your expense.
We recommend that you contact us first, and we will be happy to guide you through the necessary steps. We are always willing to find the best solutions for you.
Please do not return your purchase without prior authorization from us.